✓ Introduction and background
✓ Consumer dignity and choice
✓ Ongoing assessment and planning with consumers
✓ Personal and clinical care:
   ❑ Safe and effective care
   ❑ Effective management of high-impact or high-prevalence
risks
   ❑ Consumers nearing end of life
   ❑ Consumer deterioration
   ❑ Information sharing, documentation and communication
   ❑ Timely and appropriate referrals
   ❑ Minimisation of infection related risks
✓ Services and supports for daily living
✓ Organisation’s service environment
✓ Feedback and Complaints
✓ Human Resources
✓ Organisational Governance